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" data-username="Ra M." data-message-link="" data-message-title="Send a message to Ra M." data-details="Photo uploaded on 1/31/19" data-photo-url="/reviews/chegg.com#photo_96589" data-browse-link="/photos/chegg.com" data-browse-text="Browse all Chegg photos" I paid for my daughter's books over a year ago.This year she paid for her books herself and didn't send them back in time so they charged her.When I called them they explained that they NEVER take a card number off of an account.
They cannot explain why they charged the 1.44 and didn't refund the 14.95. My books were due but I wasnt finished using them until the last day of my due date. Chegg charged me 2xs the amount the books were worth brand new from the book store on campus!
I called the customer service and told them I had already sent the books out and they told me I'll get a refund when they actually get my books.
To Chegg's credit, they are quick to provide discounts (up to 80%) and refunds, but the time, hassle, and frustration, and disappointment are not worth it.
Bought a bundle package for a textbook and internet package that they advertised. After they admitted their system had an error they still refused to give me what I paid for and instead refunded me a portion of what I was charged and then I had to pay almost triple the original cost to get the internet part of my bundle.
I spent 45 minutes on the phone getting it straightened out, including re-ordering the book at the original price, but having to wait another three days.
Second, received the teacher's edition even though I ordered the student edition. Even though the title of the book says Inquizitive, etc. There is fine print that says those items are not guaranteed even though they're plainly stated as included.
One of the worst example of coordinators lazyness is they review expert answers and score it 0 without reading what is being asked in question.
Experts need to remind them to read whole question and then score correctly.
I used to like this company but it seems they don't mind ripping off college students.
I was charged 14.95 via paypal with an email notification then mysteriously charged an additional 1.44 from paypal with no email notification.