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Recognizing that some services or products must be continuously delivered without interruption, there has been a shift from Business Resumption Planning to Business Continuity Planning.
If a business function or process is inoperable, how long would it take before additional expenses would start to add up?
How long could the function be unavailable before extra personnel would have to be hired?
This step determines what goods or services it must be delivered.
Information can be obtained from the mission statement of the organization, and legal requirements for delivering specific services and products.
Once the critical services or products are identified, they must be prioritized based on minimum acceptable delivery levels and the maximum period of time the service can be down before severe damage to the organization results.
To determine the ranking of critical services, information is required to determine impact of a disruption to service delivery, loss of revenue, additional expenses and intangible losses.
Business Continuity Planning is a proactive planning process that ensures critical services or products are delivered during a disruption.
A Business Continuity Plan includes: Having a BCP enhances an organization's image with employees, shareholders and customers by demonstrating a proactive attitude.
The impact of a disruption to a critical service or business product determines how long the organization could function without the service or product, and how long clients would accept its unavailability.
It will be necessary to determine the time period that a service or product could be unavailable before severe impact is felt.