In this section we provide three examples of common questions and suitable responses: You have been asked to schedule in a rush project but you cannot complete the piece of work you need to, since you require information from another colleague who is not currently available. Answer: The best option here would be to reassess the situation.
Are there any other elements of the project that you can continue with until your colleague returns?
Managers would far rather employ a member of staff who can take action to resolve a problem than someone who doesn't act and relies on someone else to think of a solution.
Even if it isn't outlined as a requirement in a job description, many employers will still be evaluating your problem-solving ability throughout the application process.
Employers may base problem solving questions around three main areas: Some employers believe that the way you approached a situation in the past is a good indicator of how you will approach a challenging situation in the future.
Therefore the best way to understand how someone would respond to a specific scenario is to ask a question such as 'explain an occasion when…’ As the employer wants to assess your problem solving skills, they may ask you to outline a situation where something went wrong and what happened.
When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.
There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.
The issues that you come across will often vary in complexity, with some situations requiring a simple solution and others demanding more thought and skill to overcome.
Business managers will spend a lot of their time solving problems and consequently require their employees to be creative and intuitive when it comes to addressing them.