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In his opinion, that flattening is a product of the convergence of the personal computer with fiber optic microcable with the rise of work flow software.
Friedman defines ten "flatteners" that he sees as leveling the global playing field: Friedman believes that to fight the quiet crisis of a flattening world, the US workforce should keep updating its work skills.
Making the workforce more adaptable, Friedman argues, will keep it more employable.
That is, developing nations do not want to risk the trust of the multinational companies that venture into their markets and include them in the global supply chain.
Thomas Friedman also warns that the Dell theory should not be interpreted as a guarantee that nations that are deeply involved in global supply chains will not go to war with each other.
This theory relates with how conflict prevention occurred between India and Pakistan in their 2001–2002 nuclear standoff, wherein India was at risk of losing its global partners.
The relationship between the People's Republic of China and Taiwan was also cited as an example of that theory: both countries have strong supply relations with each other, and a war between the two seems very unlikely today.Friedman recounts many examples of companies based in India and China that, by providing labor ranging from that of typists and call center operators to accountants and computer programmers, have become integral parts of complex global supply chains; such companies are Dell, AOL, and Microsoft.Friedman's capitalist peace theory called Dell Theory of Conflict Prevention is discussed in the book's penultimate chapter.That is, as long as corporations have major supply chain operations in countries other than that corporation's home country, those countries will never engage in armed conflicts.This is because of the economic interdependence between nations that arises when a large corporation (such as Dell) has supply chain operations in multiple global locations and when developing nations (in which supply chain operations commonly take place) are reluctant to give up their newfound wealth.Friedman's work history has been mostly with The New York Times, and that may have influenced the way the book was written – some would have preferred a book written in a more "inclusive voice".Friedman is right that there have been dramatic changes in the global economy, in the global landscape; in some directions, the world is much flatter than it has ever been, with those in various parts of the world being more connected than they have ever been, but the world is not flat ...The Dell Theory of Conflict Prevention, also known as simply the Dell Theory, is a capitalist peace theory and an updated version of Friedman's previous "Golden Arches Theory of Conflict Prevention".According to Friedman: The Dell Theory stipulates: No two countries that are both part of a major global supply chain, like Dell's, will ever fight a war against each other as long as they are both part of the same global supply chain.The World Is Flat: A Brief History of the Twenty-first Century is an international best-selling book by Thomas L.Friedman that analyzes globalization, primarily in the early 21st century.